Return and Refund Policy
At Vertex Foods, we strive to deliver the highest quality products and ensure customer satisfaction. Please review our return and refund policy below:
No Refund Policy
We do not offer refunds for any food & beverage purchases. All sales are final.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return/exchange.
To be eligible for a return/exchange, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
To start a return/exchange- contact us at support@vertexfoods.com.
If your return is accepted, we’ll send you:
- A return shipping label
- Instructions on how and where to send your package
Note: Items sent back to us without first requesting a return/exchange will not be accepted.
For any return-related questions, feel free to reach out to us at support@vertexfoods.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at support@vertexfoods.com if:
- The item is defective or damaged
- You received the wrong item
We’ll evaluate the issue and make it right.
Exchanges
To get what you need faster, we recommend:
- Returning the item you have.
- Making a separate purchase for the new item once the return is accepted.
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